FAQ

Frequently Asked Questions

Where do you ship from? We work with trusted fulfilment partners who ship directly from their warehouses.

How long does delivery take? UK orders: 5–12 business days International orders: 7–15 business days

How do I track my order? Once your order ships, you’ll receive a tracking link. You can also track your order on our Track Order page.

Can I change my shipping address? If your order hasn’t been processed yet, we can update your address. Please contact us through the Contact page.

What is your return policy? We offer a 30‑day return policy on unused items in original packaging.

My item arrived damaged — what do I do? Send us a message through the Contact page with your order number and a photo.

Do you offer refunds? Yes — if your item is defective, damaged, or not as described.

Can I cancel my order? Orders can be cancelled within 12 hours of purchase.

What payment methods do you accept? Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay.